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Free standard UK delivery for orders over £75 (excluding solid gold)

Refund policy

RETURNS POLICY

For hygiene reasons, Earrings can not be returned or exchanged.  Earring charms, cuffs and The Earring Box can be returned within 10 days of you receiving them.

Please note the customer is responsible for the cost of the return postage. Please email hello@helixandconch.com to organise a return. 

Please allow up to 7 business days for a refund to reach your account before contacting us.

Sizing

All earring dimensions and chain lengths are clearly communicated in each product page and where possible, images of the pieces in an ear are shown for you to gain perspective.  However, none of our ear anatomy is the same, everybody's ears vary in size - so if you are unsure what size you need, please try measuring the earrings you currently wear, ask a piercer, or I find this link helpful too 

If you have any other questions about your purchase please email hello@helixandconch.com or drop me a DM on instagram before you commit to your order.

Warranty

All pieces come with a 12 month warranty. The warranty does not cover damage from normal wear and tear, accidents or misuse by the customer such as wearing plated pieces in conditions that would naturally fade the pieces or which has become bent or damaged after purchase.

The solid gold collection should be handled with care. If you are nervous about replacing your pieces, your piercer will normally be happy to change it for you for a small fee, maybe free if you get another piercing whilst there!!

Faulty pieces

I pride myself on the quality of my pieces and quality check it three times...when it arrives, when it is picked, and just before it is packed, to ensure that you will be happy with your purchase, however, if it arrives in less than perfect condition please email hello@helixandconch.com with clear pictures and description of the problem, with your order number.

*Please note sale items are exempt from the standard terms and conditions.

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