Terms and Conditions

Promotional Terms

Code "OLDABBY" for 20% off is only applicable to non solid gold items. Offer ends 18th of May at midnight (GMT). 

 


RETURNS POLICY

For hygiene reasons, Earrings can not be returned or exchanged.  Earring charms, cuffs and The Earring Box can be returned within 10 days of you receiving them.

Please note the customer is responsible for the cost of the return postage. Please email hello@helixandconch.com to organise a return. 

Please allow up to 7 business days for a refund to reach your account before contacting us.

Sizing

All earring dimensions and chain lengths are clearly communicated in each product page and where possible, images of the pieces in an ear are shown for you to gain perspective.  However, none of our ear anatomy is the same, everybody's ears varies in size - so if you are unsure what size you need, please try measuring the earrings you currently wear, ask a piercer, or I find this link helpful too 

If you have any other questions about your purchase please email hello@helixandconch.com or drop me a DM on instagram before you commit to your order.

Warranty

All pieces come with a 12 month warranty. The warranty does not cover damage from normal wear and tear, accidents or misuse by the customer such as wearing plated pieces in conditions that would naturally fade the pieces or which has become bent or damaged after purchase.

The solid gold collection should be handled with care. If you are nervous about replacing your pieces, your piercer will normally be happy to change it for you for a small fee, maybe free if you get another piercing whilst there!!

Faulty pieces

I pride myself on the quality of my pieces and quality check it three times...when it arrives, when it is picked, and just before it is packed, to ensure that you will be happy with your purchase, however, if it arrives in less than perfect condition please email hello@helixandconch.com with clear pictures and description of the problem, with your order number.

*Please note sale items are exempt from the standard terms and conditions.

Delivery

* All orders, including International ones, are sent via Royal Mail's Signed For service. This means you need to sign for them. If you aren’t likely to be home, we can ship to your work address!  If your order contains a Solid Gold high value item, it will be shipped via NEXT DAY DELIVERY for insurance purposes.

* I do not take responsibility for orders left outside the address when the customer is not in to sign for them.

* During peak times (public holidays, promotions, Black Friday & Christmas) orders may take slightly longer to reach you than the time frames listed below.

* I aim to dispatch all orders on the same day if your order is placed before 12pm Mon-Fri. Orders placed at the weekend will be dispatched on Monday.

 

United Kingdom

 

Under £50

Over £50

 

UK Standard

£2.69

Free

Royal Mail 1st Class Signed For (2-4 working days)

UK Next Working Day

 £6.85

 £6.85

 

Royal Mail Special Delivery (automatically applied to Solid Gold collection)

 (excludes ROI. Orders must be placed by 12pm Mon-Thurs, excluding Bank Holidays)

Saturday guaranteed

£11.22

£11.22

Royal Mail Special Delivery guaranteed by 1pm with Saturday guarantee.  To be placed by 12pm on Friday


 

International Shipping

H&C ships all over the world - delivery charges apply.

If you have any enquiries as to whether we ship to your country, please email hello@helixandconch.com

Europe Standard

£8.95

Royal Mail International Signed For (5-7 working days)

 

 

 

Rest of World Standard

£10.00

Royal Mail International Signed For (7-10 working days)


Helix & Conch cannot be responsible for delays caused by customers clearance, local duties and taxes.

These delivery times are provided by Royal Mail and are estimates only. Helix & Conch cannot be held accountable for delay

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