Shipping policy
* All orders, including International ones, are sent via Royal Mail's Signed For service. This means you need to sign for them. If you aren’t likely to be home, we can ship to an alternative address. If your order contains a solid gold high value item, it will be shipped via NEXT DAY DELIVERY for insurance purposes. Please note, solid gold is not part of the 'spend over £75 for free delivery' option
* We do not take responsibility for orders left outside the address when the customer is not in to sign for them.
* During peak times (public holidays, promotions, Black Friday & Christmas) orders may take slightly longer to reach you than the time frames listed below.
* I aim to dispatch all orders on the same day if your order is placed before 12pm Mon-Fri. Orders placed at the weekend will be dispatched on Monday.
United Kingdom
|
|
Under £100 |
Over £100 |
|
|
UK Standard |
£4.30 |
FREE |
Royal Mail 1st Class Signed For (2-4 working days) |
|
UK Next Working Day |
£8.30 |
FREE |
Royal Mail Special Delivery (automatically applied to Solid Gold collection which is not included in the free delivery over £75 offer) (excludes ROI. Orders must be placed by 12pm Mon-Thurs, excluding Bank Holidays) |
|
Saturday guaranteed |
£13.00 |
£13.00 |
Royal Mail Special Delivery guaranteed by 1pm with Saturday guarantee. To be placed by 12pm on Friday |
International Shipping
We deliver all over the world - delivery charges apply. However, please note, that as of 13th December 2024, I’ve made the decision to temporarily pause all shipments to Europe and Northern Ireland due to new General Safety Product Regulations (GSPR) coming into effect.
What is the GSPR?
The GSPR introduces stricter safety standards for products sold in Europe and Northern Ireland. A key requirement is appointing a “Responsible Person” based in the EU or Northern Ireland to oversee compliance. This involves additional costs and extensive documentation, including new testing, certifications, and labelling standards which unfortunately right now make this an impossible option for me as a small business.
If you have any enquiries as to whether we ship to your country, please email: hello@helixandconch.com
As of 2021, customers ordering from the EU may be subject to duties & tax costs when receiving products from Helix & Conch in the UK.
Please note these charges are not included in the total checkout cost. The customer is responsible for any import fees incurred.
If you are unsure what the charges will be, please contact your local postal or customs office for more information on the rules and fees that may apply to your country before confirming your order with Helix & Conch.
|
Europe |
£12.00 |
Royal Mail International Signed For (5-7 working days) |
|
Europe Solid gold |
£12.00 |
Royal Mail International Signed For (5-7 working days) |
|
Rest of World Standard |
£12.50 |
Royal Mail International Signed For (7-10 working days) |
| Rest of World Solid gold | £13.00 | Royal Mail International Signed For (7-10 working days) |
Helix & Conch cannot be responsible for delays caused by customers clearance, local duties and taxes.
These delivery times are provided by Royal Mail and are estimates only. Helix & Conch cannot be held accountable for delay