Free UK delivery for orders over £75

Terms and Conditions


Earrings can unfortunately not be returned or exchanged due to hygiene reasons. If you have received your order and it is damaged, please email us at: with pictures of the items. Buyers are responsible for return shipping costs. Please allow up to 7 business days for a refund to reach your account before contacting us.



* All orders, including International ones, are sent via Royal Mail's Signed For service. This means you need to sign for them. If you aren’t likely to be home, we can ship to your work address!  If your order contains a Super Luxe high value item, it will be shipped via NEXT DAY DELIVERY for insurance purposes.

* We do not take responsibility for orders left outside the address when the customer is not in to sign for them.

* During peak times (public holidays, promotions, Black Friday & Christmas) orders may take slightly longer to reach you than the time frames listed below.

* I aim to dispatch all orders on the same day if your order is placed before 12pm Mon-Fri. Orders placed at the weekend will be dispatched on Monday.


United Kingdom


Under £50

Over £50


UK Standard



Royal Mail 1st Class Signed For (2-4 working days)

UK Next Working Day




Royal Mail Special Delivery (automatically applied to Solid Gold collection)

 (excludes ROI. Orders must be placed by 12pm Mon-Thurs, excluding Bank Holidays)

Saturday guaranteed



Royal Mail Special Delivery guaranteed by 1pm with Saturday guarantee.  To be placed by 12pm on Friday


International Shipping

We deliver all over the world - delivery charges apply.

If you have any enquiries as to whether we ship to your country, please email us at:

Europe Standard


Royal Mail International Signed For (5-7 working days)




Rest of World Standard


Royal Mail International Signed For (7-10 working days)

Helix & Conch cannot be responsible for delays caused by customers clearance, local duties and taxes.

These delivery times are provided by Royal Mail and are estimates only. Helix & Conch cannot be held accountable for delay