FAQ's

What metal are the earrings?

All of our jewellery is 925 sterling silver based and gold or rose gold plated. 

 

Can I sleep in my jewellery?

Due to the base being a soft metal, it may bend and therefore we do not recommend you sleep in them.  If for whatever reason the earring post bends out of shape through poor storage or a late night where you forgot to take your jewellery off (nevermind your makeup too!), you can easily and gently reshape them.

 

Can I swim in my jewellery?

Our sterling silver pieces will wear well in water. However, it is best to avoid contact with sea water and chlorinated water as chemicals and minerals will damage the silver (as with all silver). For our plated pieces, we recommend you avoid contact with water, sun cream and perfume to preserve its colour and luster. This is the same with any colour-plated jewellery.

 

I’m a blogger, do you guys do collaborations?

Yes! Please contact Laura at Prestigious PR on Laura@prestigiouspr.com or 07738 065396

 

It is a gift, can you provide a special message to the recipient with the parcel?

Yes! Just write your note in the special instructions comment box during checkout.

 

I want to purchase an item but it’s sold out! When will it be back in stock?

We restock our items regularly. If you see something you like and we are currently out of stock, send us a request at hello@helixandconch.com with your contact details and we will let you know as soon as it is available.

 

My earrings haven’t arrived!

Once goods have been dispatched, we will e-mail you. Unfortunately it is then in the hands of the postal gods, but if you haven't received your goods within the specified delivery time you requested please email hello@helixandconch.com